SecretCon: ADA Accessibility Services

SecretCon is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all event amenities. We welcome and encourage all feedback and suggestions from our community.

The following explains the accessibility services we provide. Please review this information thoroughly before contacting us with additional questions.

For any accessibility-related questions not answered here, please use the contact us form on our website or call 612-666-0000. We will do our best to assist you and address your accessibility needs.

1. General

SecretCon’s event and venue provides facilities that are accessible to visitors with disabilities. For more information about the venue’s accessibility features, visit the venue’s website or contact us directly using our contact us form or call 612-666-0000.

We ask that all reasonable requests provide an advanced notice one month prior to our events. Submissions after the deadline are not guaranteed.

2. ADA Credentials

   SecretCon provides ADA access to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, or other disabilities that might not be immediately visible. ADA access identifies you to our staff, the venue, volunteer crew, and security as someone who may need additional assistance.

   • • • Ticket Requirement: An ADA access does not provide admission; you must have a valid SecretCon ticket.
       • Pickup Location: ADA access can be registered up at Registration during check-in only with over one month notice to allow reasonable advanced notice. With the exception of service animals.
       • Priority Seating: We strive to provide priority seating for attendees with disabilities as space allows. Seating is offered on a first-come, first-served basis, and we cannot guarantee seating for everyone. If you require seating accommodations, please arrive at least 30 minutes before a scheduled panel or talk.
3. Wheelchair Accessibility

   We welcome attendees who use wheelchairs, mobility scooters, power chairs, or oxygen equipment. If you need to rent any of these items, you can contact us for more information.
   (If you have a local mobility aid partner, feel free to update us on your selection accordingly.)

4. ADA Parking

Accessible parking is available at or near the SecretCon venue in designated spots. Please consult the venue’s official parking map or contact the venue directly to locate ADA-compliant parking areas. Standard ADA parking placards or license plates are required to use these spots.

5. ADA Entrance

Before you arrive at the venue, visit the venue’s accessibility page for further information.

Should you need a specific drop-off location, please check the venue’s designated areas for accessible drop-off points. Curb ramps, automatic doors, and other features are typically provided to ensure safe access.

6. Accessibility Services Desk

You must stop here to get your ADA registration and access (with one month advanced notice) There is ADA pre-registration before the event; all services are provided onsite only with pre-registration. With the exception of service animals.

At the Registration Desk , you can:

• • • Obtain your ADA access/registration.
    • Ask any ADA-related questions.
    • Learn about other accommodations or services our venue offers.

7. Access Policies

1. 1. • Validity: Your ADA access is valid for the entire duration of SecretCon.
      • Companion: If a disabled attendee needs a companion’s assistance, that companion may also receive access without advanced notice. If you wish to switch companions, simply inform the registration desk.

8. Service Animals

Service animals are permitted throughout the venue without advance notice a condition for service-animal entry following the venue’s rules. However, at the discretion of the organizer & venue emotional support animals, therapy animals, or companion animals are not considered service animals and will not be allowed entry. Only animals that have been individually trained to perform tasks related to a handler’s disability and are under the handler’s control are permitted onsite.

Guidelines:

• • Registration: All service animals do not need to be checked in at the registration desk upon entry.
  • Control & Behavior: Service animals must remain by the handler’s side, harnessed or leashed. If these devices interfere with the service animal’s work, the handler must maintain control using voice or other effective means.
  • Housebroken: Service animals must be housebroken and utilize designated relief areas.
  • Liability: Handlers are responsible for any damage or injury caused by their animal.

9. Effective Communication & Additional Services

• • ASL Interpretation: To request ASL interpretation, please contact us at at least four weeks before the event to allow sufficient processing time. Submissions after the deadline are not guaranteed.
  • Closed Captioning / Braille / Large Print: If you need closed captioning, Braille or large-font print materials, or guided tours for individuals with visual disabilities, please use the contact us form or call 414-404-0000 at least four weeks before the event to allow sufficient processing time. Submissions after the deadline are not guaranteed.
  • Prescription Medications: All prescription medications must be in their original container, clearly labeled with the attendee’s name and matching photo ID. Only bring enough medication for the event duration.

10. Quiet Room

SecretCon may provide a Quiet Room or area for any attendee who needs a sensory break. This room is intended to be a calm, low-stimulation environment. Please respect your fellow guests by keeping noise to a minimum and refraining from phone calls or other disruptive activities.

11. Comments, Questions, & Suggestions

SecretCon will consider any reasonable request by a guest with a disability for modifications to our policies, practices, or procedures, or for auxiliary aids and services that would permit equal enjoyment of the event. We encourage you to make requests as far in advance as possible to ensure we can evaluate and fulfill them appropriately.

In our ongoing effort to improve accessibility, we welcome feedback or suggestions regarding your ADA-related experience at SecretCon. Please direct inquiries or suggestions to our contact us page or call 414-404-0000

We appreciate your interest, cooperation, and look forward to seeing you at SecretCon!

Questions: policy@secretcon.com
Safety or conduct reports: safety@secretcon.com
Accessibility requests: accessibility@secretcon.com
Emergencies: call 911 or contact venue security.