SecretCon 2026

Transforming Resistance into Resilience: Mastering Organizational Change Management

Angie Klein

Abstract:

“This is how we’ve always done it.” “Why fix something that isn’t broken?” “This will never work here.” “But I don’t wanna!” “But why?” “But what if….”
These are not just the words of children but also the echoes of resistance you might hear from adults in the workplace. How do you transform this resistance into enthusiasm and support for change? Enter Organizational Change Management (OCM). While challenging, effective OCM is invaluable.
We will explore how Federated Insurance successfully implemented Privileged Access Management (PAM) by navigating the complexities of OCM. Through real-world examples and hands-on activities, you will learn how to turn skeptics into champions and ensure smooth transitions.
By the end of this session, you will walk away with actionable insights and practical tools to implement in your own organization, driving positive change and fostering a culture of adaptability.

Angie Klein

IAM Manager

As the IAM Business Technology Manager at Federated Insurance, I am dedicated to advancing our Identity and Access Management program and the industry as a whole. With over 10 years of experience and currently leading a team of Security Engineers and Identity and Access Analysts, I am passionate about IAM and love to see “ah ha” moments when colleagues understand that security is everyone’s job.
I bring over a decade of experience as a Systems Developer, providing extensive technical expertise in the Identity Security domain. I hold certifications, including CISSP, CIDPRO, and CISM.