Why Defenders Burn Out: The Psychology of Cyber Fatigue and Criminal Persistence

Tyler Edwards

Abstract:

My talk explores the often‑overlooked psychological toll of defending against relentless, asymmetrical cyber threats. By combining insights from cybersecurity operations, criminology, and psychology, I examine why defenders experience burnout while cybercriminals remain persistent and resilient. The session highlights how factors such as cognitive overload, decision fatigue, and the emotional weight of continuous high‑stakes work shape the defender experience. Attendees will gain a deeper understanding of the human dynamics behind cyber defense and leave with practical ideas for creating healthier, more sustainable SOC environments.

Tyler Edwards

Professional threat wrangler and part‑time therapist for stressed‑out analysts

Tyler Edwards is a Security Operations Manager at Arctic Wolf, where he leads frontline defenders and works to keep the SOC effective, resilient, and just a little less chaotic. With a background that ranges from Concierge Security Engineer to technical instructor, Tyler blends real‑world cyber operations experience with a passion for developing people—not just processes.
Before moving into cybersecurity full‑time, Tyler built a foundation in IT support, customer service, and technical education, giving him a rare, human-centered perspective on how people learn, respond, and perform under pressure. His work has consistently focused on strengthening the human side of defense: communication, clarity, mentorship, and resilience.
Tyler’s talks explore the psychology of cyber defense, the emotional realities of SOC work, and the human factors that attackers exploit but defenders often overlook. He aims to make security not just stronger—but more sustainable for the people who live it every day.